Leading SA Pet Food Manufacturing Company Optimises Production with Xactco’s Workforce Management Solution
- Enhance operational efficiency
- Improved Quality Control
- Better Customer Experience
Leading Pet Food Manufacturer Optimises Production
BACKGROUND
A leading South African pet food manufacturer partnered with Xactco to improve its operational efficiency and quality control processes. By implementing Xactco’s flagship solution, the company transitioned from outdated manual systems to a centralised, digital platform tailored to meet the unique demands of its main production facility.
This Pet Food Company significantly improved data accuracy, streamlined complex workflows, and enhanced overall accountability among team members. This transformation not only reduced errors but also optimised operational processes, setting a new benchmark for efficiency and productivity in their manufacturing operations.
THE CHALLENGE
This company faced several challenges in its manufacturing operations, particularly in ensuring quality control and maintaining efficient workflows. Reliance on manual systems compounded these issues, creating bottlenecks and operational inconsistencies.
Key Challenges Include:
Paper-based checklists led to delays in data entry and reviews. Moreover, errors in data capture made it difficult to maintain consistent standards across shifts.
Shift managers struggled to access real-time information, which hindered decision-making and slowed response times to issues.
The reliance on paper-based processes conflicted with their commitment to environmentally friendly practices.
SOLUTIONl IMPLEMENTING XACTCO'S MOBILE APP AND CENTRALISING OPERATIONAL MANAGEMENT
This leading South African pet food manufacturer initially sought a user-friendly app that eliminated the time wasted recapturing data into Excel. Xactco does just that while enabling them to efficiently manage 175 Stock Keeping Units (SKUs), each with unique specifications and tolerance levels. It helped them to address the above challenges and streamline operations in its main factory and across its other distribution channels. The solution was designed to digitise workflows, provide real-time data insights, and improve accountability across all production process roles.
Key Features Implemented Included:
Digital Quality Control Workflows
Real-Time Data Visibility
Exception Handling Alerts
Quality controllers, technicians, and operators now use Xactco’s mobile app to record measurements and values digitally during production.
The company’s management can easily search for records and get instant alerts when metrics are out of spec.
When a recorded value falls outside the required range, the app immediately alerts the user, ensuring quick corrective action.
Audit-Ready Documentation
Shift-Based Reporting
Streamlined Data Management
The platform generates signed, digital records that meet audit requirements, ensuring compliance.
Managers can monitor shift productivity and handovers seamlessly, reducing errors during transitions between teams.
By automating checklist management and reducing reliance on paper, Xactco aligns with the company’s sustainability goals while improving data accuracy.
IMPACT AND BENEFITS
The implementation of Xactco’s deskless workforce management solution transformed leading the leading pet food manufacturer’s operations, delivering tangible results across multiple areas.
The most notable and immediate improvements in their operational efficiency include:
Improved Quality Control
Real-time exception handling ensures issues are flagged and resolved promptly, preventing production disruptions. Digital workflows help maintain consistent standards across shifts, enhancing overall product quality.
Ensure client SLAs are being met
Shift managers now have a clear, real-time view of operations through Xactco’s dashboards, enabling better decision-making and improved shift handovers. Historical data tracking allows management to analyse trends and optimise workflows for greater efficiency.
Operational Efficiency and Accuracy
The company has completed 15,000 checklists and answered 280,000 questions, significantly improving data accuracy and reducing errors. Automated processes have saved time and minimised the risk of mistakes associated with manual data entry.
Sustainability Achievements
Eliminating paper checklists has reduced their environmental footprint, aligning operations with the company’s sustainability goals.
CONCLUSION
This leading South African pet food manufacturer’s adoption of Xactco’s deskless workforce management has streamlined its manufacturing operations, improved accountability, and ensured compliance with quality standards. The digital transformation has enabled them to reduce inefficiencies, enhance operational visibility, and align with its sustainability objectives.
Its flexibility and scalability make it a valuable tool not just for the company, but for any manufacturing operation seeking to optimise processes and improve efficiency. By leveraging the capabilities of Xactco’s platform, they have set a benchmark for digital transformation in the pet food manufacturing industry.
“Thanks to Xactco, we’ve been able to eliminate bottlenecks, reduce inefficiencies, and improve compliance with quality standards. This digital transformation has positioned us as a leader in operational innovation.”
